LOSS OR DAMAGE POLICY
Perishables Loss / Damage Policy
Effective May 2015
Refunds are subject to Earthly Orchids Company’s discretion. We take great pride in our orchids and we only grow premium grade ones. All our shipments are packed with the utmost care by our team of experienced orchid packers and growers, with our many years of experience in the orchid business, it is our No. 1 Priority that your orchids arrive in their pristine condition, orchid plants are perishable and we always take pictures of the plants/flowers before closing the package as proof that all orchids we ship are in it’s best shape.
There may be unforeseen circumstances that are out of our control such as loss, delay, fluctuation in temperature, and logistics handling during shipment. The company will take full responsibility when the damage/mistake happened on our end. Generally, perishables such as plants and flowers are non-refundable, however, our company ensures that we send you the best quality orchids we have, you can report the damage to us within 3-5 days upon receipt of the orchids, that's our replacement guarantee.
Thank you for trusting Earthly Orchids!
Sincerely,EARTHLY ORCHIDS COMPANY